An RDM upgrade is a workflow test, not only an installer task.

We help teams identify release-sensitive integrations, choose a pilot ring, test representative work, and record acceptance or rollback criteria.

Build the upgrade inventory

Clients

Operating systems, architectures, installed versions, deployment channels, and mobile or desktop requirements.

Workspaces

Data sources, authentication, vaults, offline expectations, permissions, and shared dependencies.

Connections

High-frequency protocols, external tools, VPNs, credential integrations, and privileged workflows.

Pilot acceptance

Area	Representative test
Sign-in and workspace	Authenticate, load expected vaults, search, and synchronize
Sessions	Launch common RDP, SSH, web, VPN, and external-tool paths
Credentials	Select approved references and validate rotation-sensitive flows
Administration	Create/edit test entry, confirm permissions and logging behavior
Resilience	Validate documented offline or degraded-network expectations

Change packet

Harborline packages the decision so service desk staff know the rollout window, expected changes, known limitations, rollback trigger, and evidence to collect.

Current and target version matrix
Official release-note references
Pilot audience and test cases
Acceptance and rollback criteria
User communication and support script

Upgrade FAQ

Should every user upgrade at once?

A staged pilot is safer when integrations, platforms, or critical workflows vary. Deployment policy remains your organization’s decision.

Where do we get the current installer?

Use the official Devolutions download center and documentation. Harborline does not redistribute installers or activation keys.

Test what would hurt if it broke.

Build a pilot around representative consequences.

Plan an upgrade pilot