Privacy Policy

1. Scope and operator

This policy applies to devolutions-helpdesk.us, operated by Harborline Help Desk, 88 Broad Street, Floor 6, Boston, MA 02110. It does not govern Devolutions systems or third-party support channels.

2. Information you provide

Email and phone inquiries contain the details you choose to provide. The Contact worksheet is static and does not send or store its fields.

3. Diagnostic caution

Do not send passwords, keys, activation data, tokens, sensitive exports, regulated information, or unredacted logs through ordinary email. We will identify an approved channel if sensitive diagnostics are necessary under a service agreement.

4. Server logs

Hosting may record IP address, request, timestamp, browser or device, referrer, and response status for availability and security.

5. Purposes

We use information to respond, classify requests, assess service fit, maintain business records, secure the site, prevent abuse, and comply with law.

6. Cookies and tracking

We do not intentionally use advertising pixels, behavioral analytics, payment tracking, or user-account cookies. Necessary hosting mechanisms may apply.

7. Sharing

Information may be processed by hosting, email, security, or professional providers, or disclosed when law requires. We do not sell personal information.

8. Retention

Inquiry information is retained only as reasonably necessary for response, records, disputes, security, and legal duties. Hosting logs follow provider arrangements.

9. Security

We apply reasonable safeguards, but no internet or email transmission is guaranteed secure.

10. Rights and choices

You may request access, correction, or deletion of submitted information, subject to verification, legal exceptions, and applicable US state law.

11. Children

This business site is not directed to children under 13.

12. Changes

The effective date identifies the latest version.

13. Contact