1. Acceptance
By using devolutions-helpdesk.us, you accept these terms.
2. Informational scope
The site describes independent consulting and provides general troubleshooting guidance. It is not an official product help desk, emergency service, ticketing platform, product account, or guaranteed support channel.
3. Independence
Harborline is not affiliated with Devolutions Inc. Official support entitlements, product accounts, downloads, licensing, and definitive product answers remain with official channels.
4. Acceptable use
Do not disrupt, attack, probe, access unlawfully, introduce malicious code, impersonate, infringe, or abuse the site.
5. Inquiries and engagement
An email or call does not create a client relationship or service-level obligation. Consulting requires a separate written agreement defining scope, coverage, fees, access, and responsibilities.
6. No sensitive submissions
Do not send passwords, keys, tokens, activation information, regulated data, sensitive logs, or exports through ordinary site contact methods.
7. Intellectual property
Harborline owns its original site content and branding, excluding third-party marks. Internal evaluation use is allowed; misleading republication is prohibited.
8. External content
Third parties control linked sites, documentation, software, features, and terms.
9. Disclaimer
The site is provided “as is” without warranties. Troubleshooting guidance is general and must be authorized and validated for your environment. Do not make uncontrolled production changes.
10. Liability limitation
To the maximum extent permitted by law, Harborline is not liable for indirect, incidental, special, consequential, or punitive damages from site use.
11. Indemnity and termination
You agree to indemnify Harborline for unlawful misuse. We may restrict access for misuse or security risk.
12. Governing law
Massachusetts law governs. Exclusive venue lies in state or federal courts serving Suffolk County, Massachusetts.
13. Changes and contact
Updates take effect when posted. Questions: help@devolutions-helpdesk.us, Harborline Help Desk, 88 Broad Street, Floor 6, Boston, MA 02110.